We hope you love everything you order from us, but if something isn't quite right you have 15 days from the day you received your parcel to return the item to us.We hope you love everything you order from us, but if something isn't quite right you have 15 days from the day you received your parcel to return the item to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lorena.admin@shopmadremx.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on jewellery due to health and safety regulations.
