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How long will my order take?

Domestic orders within Australia have a delivery period of 4 to 6 business days. 

For international shipments, a delivery period of 6 to 30 business days is expected.

We also offer express shipping for an extra fee. 

Do you use other postal services?

We only work with Australia Post. we offer standard shipping for $8.75 for orders under $55, with free shipping for orders over $55.

 

For international orders, we offer free shipping for orders over $90.

 

Express shipping is available for an additional fee that will be calculated at checkout.

Can I return my face mask if it doesn't fit?

No, unfortunately, we don't do any types of returns or exchanges due to hygiene and health policies.

How much does the earrings weight?

Our handmade earrings might look heavy but don't feel as heavy as they look.

Alebrijes Collection: between 8g ( 4 g each) depends on the alebrije. 

Mi amor Collection Embroidery: between 7g - 8g (3.8 g each)

Mi amor Collection hand-painted: between 5g each 

Sacred Heart Collection 2g ( very lightweight )

The weight of the earrings may change due to the type of jewellery or embroidery. ALL NEW COLLECTIONS MAY VARY ON WEIGHT, for more detailed information please send us an email at hello@shopmadremx.com 

Why my garments are considered unique? 

Mexican artisans are well known for creating colourful and creative designs(one-of-a-kind items). Respecting their traditional techniques,

If I don't like my purchase can I get a refund?

Refunds will be accepted under the return and refund policies. We assure we do our best to meet your expectations and create good quality items  from Mexico to your door.

If you have any doubts or questions regarding your purchase please email us at : hello@shopmadremx.com

Do you collect any data or personal information?

Please read our privacy terms  

 

MADRE uses Stripe to process the credit card payment. Stripe is in charge of security on your credit card. When paying with Stripe, the store will no longer see your credit card digits from your bank account. Your financial information is secure and your details are protected by Stripe's Buyer Protection Policy against unauthorised payments to your account. MADRE does not receive or store information from Stripe.

MADRE uses Paypal o process the credit card payment. Paypal is in charge of security on your credit card. When paying with Paypal, the store will no longer see your credit card digits from your bank account. Your financial information is secure and your details are protected by Paypal Buyer Protection Policy against unauthorised payments to your account.

 

MADRE does not share or sell any type of personal information. 

Can I wash my face mask in the washing machine?

We do not recommend it, face mask should be hand wash​ with:

1. Put your mask in a container with water (hot or cold)

2. add a little laundry detergent (rinse and squeeze)

3. change and put clean water in your container (rinse)

4. Dry your mask with a clean towel 

5. PUT YOUR MASK TO AIR DRY DO NOT USE A DRYER OR WASHER.

Is our clients responsibility to take care of their garments, we do not take responsibility if your garments shrink or get damage. 

Can I wash my bags/tees in the washing machine or dry cleaning?

Yes, you can wash your tote bags, clutches and tees in the washing machine ( delicate option on your washing machine) or preferably wash by hand.  

*Do not use a dryer machine*

Please air dry your products. 

Is our clients' responsibility to take care of their garments, we do not take any responsibility if your garments get damaged. 

Can I use my promotion CODE more than once?

Sorry!!! 😅 Promo CODES are single use, we believe that supporting new and local businesses is important.

Don't worry, we will be constantly posting promo codes on our social media.

 

Stay tuned.

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