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This website is operated by MADRE. Throughout the site, the terms “we”, “us” and “our” refer to MADRE. MADRE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Servic


Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Privacy Act:  means the Privacy Act 1988 (Cth) as amended from time to time. ‘Sensitive Information’ is defined in the Privacy Act to include things such as race, sexual orientation, political opinions, members of a trade association or trade union, criminal record or health information.

Personal Information: defined in the Privacy Act to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not

Collection of Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Wix.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Wix.


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

We may use cookies when you visit our website to remember your preferences when interacting with our website. We may also collect certain information from you such as:


  1. Browser type.

  2. Location.

  3. IP address.

  4. The time and date that you accessed our website.

  5. Information about when and how you use our website.


This information is used by us to manage our site, analyse trends and improve our website, products and services.


We will not collect Personal Information unless the information is reasonably necessary to:


  1. Provide goods and services to you; provide you with information about those goods and services; assist you with enquiries; gain an understanding of your needs; give you access to specific sections of our website and improve your online experience with us; and comply with legal obligations.

  2. We may disclose Personal Information to our related entities in this case MADRE founder.

  3. We do not disclose Personal Information to any overseas recipients.

We will not collect Sensitive Information about you unless:


  1. We obtain your explicit consent to collect and use such information,

  2. The information is reasonably necessary for one or more of our functions or activities

  3. The collection of the information is required or authorised by or under Australian law or a court/tribunal order; or a permitted general situation exists in relation to the collection of the information by us.

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